Guardian Angels at AGH During COVID Times

Guardian Angels at AGH During COVID Times

Heather Phaneuf wanted to thank the professional teamwork and compassionate care she received during a stressful period linking knee surgery and a COVID-19 diagnosis by presenting the team with Guardian Angels Pins.

“My primary Guardian Angel – for this terrific team effort – is Physiotherapist Vicki James-Lafleur who has not only provided an excellent rehabilitation program but also linked me up with those other professionals at AGH who helped me through when dealing with a parallel COVID-19 reality. Those other Guardian Angels are part of the COVID Care Clinic team: Dr. Champagne (Carleton Place & District Memorial Hospital), Robin Soule RPN, Cheryl Moore, and Morgan Cann; and finally, Dr. Tiffany (Almonte General Hospital).

So, what’s my story? In March 2020, I was going through pre-op in Ottawa for a long-awaited knee replacement at the Queensway-Carleton Hospital. Between scheduled visits, the flat screen above me in the waiting room was showing newsfeed about COVID cases growing and WHO talking about a possible pandemic. The next day, the pandemic was declared, our collective world changed in so many ways, and I, along with many others waiting elective surgeries, would be put on hold.

Fast forward one year later to March 2021 when I finally had the surgery only to be tested positive for COVID-19 a week later. A day later, my partner received a similar result. This “double-whammy” had us both reeling and had me wondering about practical items like: can I start physiotherapy which is critical to my surgical recovery? How will my clips be removed? How will COVID impact me and my family? It was a nerve-wracking period with high stress all around.

As I had been followed before at AGH, I had intended my physiotherapy to be handled there as well. Because of that, in April I met some incredible people when I needed them at AGH. It involved multiple players: my physio team who adjusted programming to assist me virtually at home and guided me to solutions for some of my other concerns. Top of mind was also surgical clip removal as I was not in good enough condition to travel into Ottawa as scheduled. Vicki told me about the COVID Care Clinic established at AGH which ultimately scheduled me for clip removal – one physician and three staff, in the beautiful sunlight, in the parking lot of the clinic!

When Vicki knew I was dealing with leg pain and swelling, the ultrasound department was contacted, and I booked a visit which confirmed a possible thrombosis situation. Dr. Tiffany, having reviewed the test, called a day later confirming he had contacted the Thrombosis Clinic in Ottawa for follow-up. What a hometown team effort that complemented a successful surgery complicated by a virus that found us along with a growing need for local solutions!

Long story short – both my partner and I are fine, have received our first COVID “jabs” and are looking forward to health and good times ahead. Even the cat, our great grey Furgus, is looking better – I believe we petted him way too much when we were trying to figure it all out. Recovery on all fronts has been good and I’m grateful to have been linked with the people of a profession that really cares about finding solutions to life’s challenging moments – and in this “interesting” year as well.”

Pictured are Guardian Angels, Morgan Cann, Robyn Soule, Cheryl Moore, Vicki James- Lafleur and Heather Phaneuf. Missing are Guardian Angels Dr. Champagne and Dr. Tiffany.

For more information, or to nominate your own Guardian Angel, please visit

You really make a difference!

You really make a difference!

Bonnie Fowler recognized her special angel presenting her with a Guardian Angel pin on behalf of herself and her late husband John.
Bonnie was hospitalized at the Almonte General Hospital in late November 2019 and again for the month of January 2020. “During that prolonged stay, I had many exemplary nurses caring for me. But one in particular stood out above all others – Rose Sedore!
“Fast forward to April 2021 and my husband, John, who was in the final stages of Alzheimer’s and Dementia, became a patient here. Again, Rose was one of his nurses and for some reason he really responded to her in a way that he had not with his other caretakers. I was extremely grateful that it was Rose who prepared him for his final journey. John passed away one month ago today in peace.
Thank you Rose, for your compassionate care. I want you to know that you really make a difference!”
For more information, or to recognize your own Guardian Angel, please visit
Pictured are Bonnie Fowler and Guardian Angel Rose Sedore
Celebrating Nurses Week

Celebrating Nurses Week

The entire Nursing Staff on our Medical Surgical Unit came together to recognize one of their own during Nurses Week. Whitney Godin was presented with a Guardian Angel Pin with her coworkers gathered to congratulate her.

“This is a long time coming and is so well deserved. Whitney Godin is such a special person and very professional in the role of the Ward Clerk on the Medical Surgical Unit at AGH. This is not why the Medical Surgical Nursing staff are writing. We are nominating Whitney because of her caring heart and all the other activities that she contributes to the Unit that go far beyond the role of Ward Clerk. Whitney needs to be recognized because she contributes so much, such as feeding patients, holding their hands to calm them while they are calling out or even taking them for walks around the Unit while the nursing staff are busy doing many other tasks. Please understand the whole time she continue to have her head set on and always keeps the confidentiality that is required, so she is OUR Angel with a Headset as well an Angel with Wings!

Whitney will always facilitate the organization of our rooms for new admissions and our infusions. This is such a generous gesture on her part allowing the Nursing Staff to focus on the patients when they arrive to the Unit. Whitney’s professional mannerisms and compassion on the phone is undeniable. If you are ever lucky enough to meet Whitney her laugh is infectious and it will always put a smile on your face even if you are having a bad day. WE the nursing staff could mention so much more that Whitney contributes to our unit. All we can say is we are so thankful that she is on our team and she needs to know that we appreciate every little contribution that she gives to make our Unit function as well as it does.”

Pictured are Nicole, Jamie, Guardian Angel – Whitney Godin, Lauren, Pauline and Mary Wilson Trider, President & CEO

The BEST doctor Lee ever had!

The BEST doctor Lee ever had!

Paul and Lee Brennae recognized a very special person in their lives by presenting a Guardian Angel Pin to Dr. Jordan Milko.

“Jordan, we would like to thank  you for being  Lee’s doctor for the last 3 or 4 years. During this period of time, you have seen her through some challenging hospital times and also provided excellent ongoing health care. You are a caring, kind and empathetic person who is always determined to find the correct treatments. Your little chuckles always brings a smile to our faces. You have brought both of us peace of mind and we know that you are the BEST doctor that Lee has ever had!”

Pictured are Guardian Angel Dr. Milko, Paul and Lee Brennae

Celebrating Brian Munro

Celebrating Brian Munro

Brian Munro was presented with an Angel Pin today with many of his co-workers gathered to congratulate him. “Brian has been a very dedicated, hardworking employee. He cares deeply about the quality of care we give our patients and residents. He cares about his co-workers and his community and his caring shows in his work ethics. Thank you for all you do Brian! It has not gone unnoticed!”

Brian Munro also celebrated his last day today at Almonte General Hospital and Fairview Manor after 19 years and was presented with a Certificate of Appreciation. Brian has been a fixture at the Hospital and Manor as well as a strong supporter of the Foundation and will be missed.

For more information or to recognize your own Guardian Angel, please visit

Pictured are Brian Munro, Guardian Angel and Mary Wilson Trider, President & CEO